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If you are a Broadcast Customer

The Support Portal will give you access to create a case with our support team, as well as view and provide updates to your existing cases.

If you have a support agreement with Grass Valley there are some additional benefits the support portal can offer:

Register for the Support Portal

If your Grass Valley equipment is not covered by a support agreement and would like access to product upgrade and updates and the knowledge base, submit a Request for a Support Agreement Quote.

If you are an EDIUS customer

EDIUS 11 Does Not Require Manual Registration.
Registration is automatic with your eID when You Installed EDIUS 11.

You can also visit for more detailed information about news, downloads, support, and much more.

Older Versions

Downloads of EDIUS 7 and older, as well as other Grass Valley Professional products (EDIUS, ADVC, STORM 3G, STORM 3G Elite, STORM Mobile, HDSPARK, HDSPARK Pro, ProCoder and T2 products. Software for legacy Canopus products, including FIRECODER, HDSTORM, HDTHUNDER, Pegasus and Turbo) found here

Supporting Documents and information

  • You can find all the datasheets on the individual product pages in the “Downloads & Documents” section
  • The manuals, handbooks search lookup tool is available in the “Documentation Library” under the “Services & Support” section
  • The Product Support Status search tool is available in Support Portal
  • Our Image Archive can also be found under the “Knowledge Center” in the main navigation